Skip to main content
Support is Offline
Today is our off day. We are taking some rest and will come back stronger tomorrow
Official support hours
Monday To Friday
From 09:00 To 17:30
  Friday, 05 February 2021
  1 Replies
  4.9K Visits
0
Votes
Undo
I work at a hospital where my word program is stored online and I have to access it through Citrix Receiver when I am remote at home. .  I tried to add Kutools to the Word program and it said "the system administrator has set policies to prevent this installation".  I checked with our IT department and they said I can't add it because of Citrix receiver.  Any suggestions for this.  It works when I am using a hospital computer in the office but when I remote in with Citrix receiver I can't add Kutools as an addin.  
3 years ago
·
#2218
0
Votes
Undo
Hello,
Please try to reinstall the latest version of the software with non-admin account in your hospital computer.
You can download the software from our website.
Thanks in advance.
  • Page :
  • 1
There are no replies made for this post yet.